Service Level Agreement
Get 24/7 access to SCADA service and expertise
Keeping your renewable fleet up to date is crucial to maintain and improve your assets’ performance. SCADA service is a key part of that. From years of working in the renewable sector, we at SCADA International know that being proactive, rather than reactive is a necessity.
That’s where our extensive Service Level Agreements (SLA) come in, all-in-one service solutions for all your assets and parks, no matter the turbine type and manufacturer brand. SCADA International functions as your external and independent service department, offering support for new as well as outdated SCADA systems. Find the service package that works best for your business.
Why get SCADA service for your renewable assets?
The lifetime of SCADA systems is much shorter, compared to that of renewable assets like wind, solar PV or hydro. In order to ensure that your assets’ power production and efficiency does not fall over time, you need the appropriate updates and services in your existing or newly purchased SCADA system. However, that can be hard, especially with no access to in-house SCADA specialists with the right expertise.
With SCADA International’s Service Level Agreements, you get access to SCADA experts and services, because we know that being proactive is key to the success of your business.
Optimize your SCADA system setup if you are having
Keep your solar PV or wind turbine maintenance
up-to-date to increase your power production
With our Service Level Agreements, you can simplify the SCADA management for your renewable fleet by delegating the SCADA maintenance to us. With service, support, and quality management on our part, and less effort from you, you will be able to increase your power production.
1 Decrease the unplanned downtime of your assets
2 Avoid lost production and increase your earnings
3 Maintain compliance and contractual obligations
4 Minimize gaps of communication from your assets
Choose between our 3 service options​
Basic SLA​
This is our mandatory Service Level Agreement available for all our software solutions and other OEM SCADA systems
- Warranty
- OneView® software ugrades
- Hour Bank
- Ticket system access
- Services hours
Premium SLA
The Premium SLA covers a wide range ​
of support services that ensure safe and efficient operations​
- Warranty
- OneView® software ugrades
- Hour Bank
- Ticket system access
- Services hours
- 24/7 hotline phone access
- Customers success program
- Remote training
SLA 360°
You get full coverage for and access to service and support, and we work proactively to improve plant performance
- Warranty
- OneView® software ugrades
- Hour Bank
- Ticket system access
- Services hours
- Unlimited hour bank
- 24/7 hotline phone access
- Customers success program
- Remote training
Get additional services that fit your renewable business goals
Our packages are customizable to fit your specific needs. Boost your renewable fleet’s performance further by being even more proactive. You can get our optional services for an additional fee:
- Extended warranty
- Extended Hour Bank
- Health Analysis
- Prioritized on-site work
- On-site training
- Redundant OneView® SCADA support
- Additional training modules
Optimized maintenance with access to SCADA specialists 24/7/365
The ultimate reasons to get a Service Level Agreement with us
- To optimize your budget of operations
- To minimize maintenance costs due to quick response to SCADA issues
- To reduce unplanned downtime due to high availability on your SCADA system
- To reduce uncertainty and risk mitigation
- To get a reliable and available service partner
- To seamlessly access SCADA specialists through an independent and external SCADA department
- To get more time for core business with fewer concerns on SCADA issues
Increase your ROI by smoothly running your renewable assets
Responding fast to system breakdowns and potential failures is essential in order to secure your renewable fleet. It ensures that your assets’ power production is maintained and even increased, leaving you with potentially higher profitability for your renewable plant. With SCADA International’s value adding services, you will ultimately achieve your business goals of increasing ROI.
In the Service Department, we put ourselves in our customer’s shoes. It makes us able to help them optimize their operations and forecast any potential issues that might end in downtime.
If you need maintenance for your OEM SCADA system
You may be facing some of
these issues
- Many SCADA systems are not covered by service agreements which inherently puts the SCADA system, and your production, at risk.
- The existing supplier doesn’t support legacy SCADA systems; you need to update your system to get support on critical issues.
- No clear access to service support when systems are down; can lead to increased downtime and gaps in communication.
Your issues are solved with full SCADA service
- We deliver service on all SCADA systems; no matter turbine type and manufacturer brand, and no need to upgrade your SCADA system to get service.
- Get a service period suitable for your needs; if you choose to upgrade your SCADA system, our service still applies.
- Have access to technicians with thorough SCADA expertise across a broad range of SCADA systems; we function as an external and independent SCADA department for service and support.
Our Service Level Agreements cover
OneView®
Solar Park Controller
If you want secure power control of 1-5 MW solar PV plants