IT Supporter for SCADA Systems
Would you like to be part of a growing, entrepreneurial business within renewables? Do you have an interest in supporting customers with advanced IT issues? And would you like to join a dynamic, international organization, where two days are rarely the same?
About this role
IT Supporter for SCADA Systems
SCADA International - Hannover, DE
We are looking for someone who is excited about IT solutions that empower the green energy transition, and who is ready to develop their IT skills in a more specialized direction.
Working with us, you will become part of a small team with high expertise in wind farm technology, IP networks, and Linux systems. Our own Linux-based software, claVis, offers hardware-agnostic solutions to monitor and manage energy asset operations, including wind turbines and solar farms.
The role comes with plenty of opportunities for professional development and increased responsibilities, and is great for someone who is motivated by work that brings new technical challenges, and who thrives in a dynamic and fast-paced organization, where adaptability and collaboration are key. We offer our employees a hybrid work set-up, so you get to enjoy the benefits of having close interactions with your colleagues, as well as the flexibility of working remotely some days.
Our team ensures great customer satisfaction through proactive service and maintenance. As our IT Supporter, you will be working hands-on in managing customer incidents and being a key problem-solver on highly advanced SCADA issues, ensuring that our customers always experience high system reliability.
You will be handling support requests from our customers via telephone, e-mail, and other systems, and as the first contact for the customer, it is important that you are able to understand their concerns and “speak their language”.
Your main responsibilities as our IT Supporter will be:
- Accepting and processing support requests from customers.
- Preparing the configuration for new systems.
- Troubleshooting the claVis-Linux environment.
- Remote support for our service technicians in the field.
- Document new installations and update existing documentation.
To be a great fit for this role, you:
- Demonstrate excellent problem-solving skills.
- Are service-minded and great at interacting with customers.
- Are quality-focused and pay attention to details.
- Communicate fluently in English and German.
- Take pride in the quality of your deliveries and can work within tight deadlines.
We are open to candidates with various educational backgrounds and levels of experience. The ideal candidate for this position will have some experience with SCADA systems and wind turbine controllers, but this is not a requirement. We can teach you all you need to know. If you have knowledge of Linux CLI and network communication, you are already off to a great start.
Whether you have several years of experience or just starting your career journey, we encourage you to apply if you fit the requirements above. The most important thing to us is that you are interested in working with IT for the renewable industry and ready to learn a lot more.
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If you would like to be considered for this position, please upload your CV by clicking the apply button below. If you have any questions for us, you are more than welcome to contact our Director of HR & Administration, Jan Konstantin Rosenby, at +45 2014 6468.
Esperamos recibir su solicitud.
